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Terms Conditions That Actually Make Sense

These Terms & Conditions set out what you agree to when you open and use your ourinstantwin account — including how deposits via PayPal, Venmo, and Play+ are handled, what you can expect from us, and what we expect from you.

Account eligibility by statePayPal, Venmo, Play+ rulesMobile account access termsPayment & withdrawal conditionsYour rights under these terms

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HOW WE HANDLE IT

Data, Security, and Your Account Rights

Account Data & Retention

We retain your account data in line with applicable state requirements. You may request a summary of what we hold by contacting support from your registered email address.

Cookies & Tracking

We use cookies to keep your session active, remember your payment preference between PayPal, Venmo, and Play+, and measure how you move through the lobby on mobile or desktop.

Account Security

Your account is protected by password authentication and identity verification steps. We will never ask for your full payment credentials — flag any such request to support immediately.

Requesting Changes

To update personal details or dispute a terms-related decision, submit a written request through live chat or email. We aim to acknowledge every request within one business day.

What These Terms Cover and How They Apply

ourinstantwin Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account with ourinstantwin, you accept these Terms & Conditions in full. They apply to every action you take on the platform — browsing the lobby, funding your wallet through PayPal or Venmo, loading a Play+ prepaid card, or requesting a withdrawal. Eligibility is

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determined by your state of residence; you are responsible for confirming that online gaming is permitted where you live before you complete registration. We may update these terms at any time. When that happens, we'll post the revised version here and, where the change is material,
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notify you through your registered account. Continued use of the platform after a posted update means you accept the revised terms. These terms do not override any applicable state regulations — those always take precedence. If any individual clause is found unenforceable, the rest of the
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terms remain in effect. Questions about a specific clause should be directed to our support team before you proceed, not after.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT

How to Reach Us About These Terms

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can walk you through specific clauses, account-level questions, or payment disputes tied to these terms.

Email Support

Send a detailed message to our support address from your registered email. We use your account details to verify your identity before responding to terms-related requests.

Account Help Center

Log into your account and visit the Help section to find clause-specific articles, payment condition summaries, and step-by-step guidance on submitting a formal complaint.

Common Questions About These Terms

These are the questions we hear most often about our Terms & Conditions. If yours isn't covered here, our live chat team can pull up the relevant clause directly in your account.

They apply to anyone who registers and uses an ourinstantwin account. You must be in an eligible state where local law permits online gaming activity of this type.

Yes. We may revise these terms at any time. Material changes are communicated via your registered account. Continuing to use the platform after a posted update means you accept the new version.

Remaining wallet balances are returned to the original payment method — PayPal, Venmo, or Play+ — after identity verification is completed. Contact support to start that process.

Email us from your registered address with the subject line 'Data Request.' We verify your identity first, then provide a summary of the personal data we hold on your account.

Submit a written dispute through live chat or support email. We review each case against the relevant clause and respond with our findings before escalating to any applicable state process.

No. State law governs eligibility and may impose additional requirements. Where state regulations differ from our terms, state law takes precedence. Confirm your state's rules before registering.

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