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Everything You've Asked Us, Straight Up

This page covers the questions we hear most — from getting your account set up to moving money through PayPal, Venmo, or Play+. If something's unclear in the lobby, the answer is probably right here.

Account SetupDeposits & WithdrawalsPayPal · Venmo · Play+Access by StateLive Chat Help
Explore the Lobby Read FAQ
ourinstantwin Everything You've Asked Us, Straight Up

Four Things Worth Knowing About Our Setup

These are structural facts about how ourinstantwin is built — not marketing claims. They reflect the account, payment, and access setup you'll actually encounter when you log in.

Local payment rails: PayPal, Venmo, Play+
Account access on iOS, Android, and desktop browsers
Encrypted account and transaction data across all sessions
Access determined by your state's current law and eligibility
WHY WE SAY THIS

How We Keep This FAQ Accurate and Useful

A FAQ page is only worth reading if it reflects how things actually work. Here's how we make sure ours does.

Written by the Platform Team

Every answer here comes from the people who operate the account system, not from a third-party writer working off a generic template or outdated specs.

Updated When Processes Change

If a payment flow, verification step, or state-eligibility rule changes, we update this page before it affects new accounts — not after support tickets pile up.

Tied to Real Payment Rails

Answers about PayPal, Venmo, and Play+ describe the actual clearing behavior of those networks, not generic 'may vary' filler that leaves you guessing.

No Invented Figures

We don't publish withdrawal speeds, payout percentages, or account counts we can't stand behind. If a number isn't verifiable, it isn't on this page.

REACH OUR TEAM

How to Get Help Beyond This FAQ

Not every situation fits a FAQ answer. When you need a real person, these are the three channels we staff. Have your account email ready — it speeds up every interaction.

Live Chat Start a chat session directly inside your account dashboard. It's the fastest path for withdrawal holds, verification flags, or anything time-sensitive.
Email Support Send a message through the Help section of your account. Include your registered email and a short description of the issue so we can route it correctly.
Help Center The searchable Help Center inside your account covers step-by-step account flows, payment troubleshooting, and state-access questions with current process detail.
ourinstantwin What This FAQ Covers and Why We Built It

What This FAQ Covers and Why We Built It

We put this page together because the same handful of questions kept showing up in our support queue. Rather than make you wait on live chat for something we can answer in two sentences, we've laid out the most common account and payment questions here in plain language. The sections below cover identity verification, how deposits clear when you use PayPal or

Venmo, how Play+ prepaid cards work at funding, what happens when a withdrawal is under review, and which states can currently access the platform. Availability depends on state law and is accessible where local law permits — so if you're in Detroit or Atlantic City, check the state eligibility section before you open an account. We update this page whenever our processes

change, so it reflects how things actually work right now, not a stale copy from a prior version of the platform.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • State Eligibility

Frequently Asked Questions

These are the questions that come up most often. If yours isn't here, live chat inside your account is the next step.

Access depends on your state's current law. When you start the account flow, we check your location against the list of eligible states. If your state isn't supported yet, we'll say so clearly at that step.

Open the Wallet section of your account, select PayPal or Venmo, enter your deposit amount, and authenticate through the respective app. Funds typically appear in your account balance once the network confirms the transfer on their end.

Play+ is a prepaid card linked to your account wallet. You load it through your account, then use it to fund play or withdraw winnings to the card. It operates like a standard prepaid debit card for eligible transactions.

Withdrawals go through an identity verification step the first time, or when our system flags a change in account activity. You'll see a document request in your account. Upload the requested ID, and our team moves the review along once it's received.

Yes — the mobile browser version works on iOS and Android without a separate download. Your full account, wallet, and game lobby load through the browser. A dedicated app may also be available depending on your device and state.

Stop the transaction immediately using the Cancel option in your Wallet if it hasn't processed yet. If it's already submitted, contact live chat with your account email and transaction reference so we can flag it before it clears.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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