Reference

Our Terms, Your Rights, and How This Works

Access to ourinstantwin depends on where you are — availability is governed by state law and is only offered in eligible states.

State-dependent accessAccount terms apply at sign-upPayPal, Venmo, Play+ governed by our payment policyData handled under US privacy standardsContact us to request changes
Explore the Lobby Read FAQ
ourinstantwin Our Terms, Your Rights, and How This Works
POLICY CONTACT PATHS

How to Reach Us About a Legal or Policy Matter

If you have a question about our terms, want to exercise a data right, or need to flag a concern about your account under our privacy policy, these are the channels we monitor. For account-specific legal matters — disputes, data requests, identity corrections — email is the most reliable route because it creates a written record for both sides.

Email Support Send policy and data-rights requests to our support address. We acknowledge receipt and aim to respond with a substantive answer within the window required by applicable state law.
Live Chat Live chat handles general account questions including policy clarifications. For formal data requests or dispute notices, follow up in writing so there is a verifiable record on file.
Account Help Center Our help center contains the current text of each policy document, revision dates, and a form you can submit to request account data corrections or deletion under applicable law.
HOW WE HANDLE IT

Data Handling, Cookies, Security and Retention

Our approach to data and account security is built around a few concrete practices, not vague assurances. Here is what we actually do across the four areas that matter most to account holders.

Account Security

Accounts are protected with identity verification at sign-up and transaction-level confirmation when you withdraw via PayPal or Venmo. We flag unusual access patterns and may require re-verification before a withdrawal clears.

Data Retention

We retain account and transaction records for the period required under applicable state law. After that window closes, data is either deleted or anonymized — we do not hold personal records indefinitely.

Cookie Controls

Our cookie banner lets you accept, decline, or customize tracking when you first land on the site. You can revisit those preferences at any time through the privacy settings in your account dashboard.

Requesting Changes

To correct, export, or request deletion of your personal data, submit a request through the help center form or email support directly. We follow the process required by the law in your state.

Common Questions About Our Policies and Your Rights

These are the questions we hear most often when account holders want to understand their rights, check what data we hold, or figure out what happens if state law changes for their location.

Access depends on where you are located and what your state permits. We only offer services in states where applicable law allows it — check your state's current online gaming regulations before opening an account.

We collect identity information required for account verification, transaction records tied to PayPal, Venmo, or Play+ payments, and device data used for security checks. Our full privacy policy lists every category.

Submit a data request through the help center form or email support directly. We process requests within the timeframe required by the law applicable in your state and confirm completion in writing.

Yes. Contact support with the specific field you want corrected and the correct information. Identity-related corrections may require you to re-submit a verification document before the change takes effect.

We retain records for the period required under applicable state or federal law, then delete or anonymize them. You will receive written confirmation once the deletion window has passed and your data has been removed.

We post a revision date at the top of each policy document and notify you by email when we make a material change. Continuing to use the platform after notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

Related pages

InfoPrivacy PolicyInfoAbout UsAccountourinstantwin Login

Related pages

ourinstantwin United States Thunderbird Legends ourinstantwin Betting Glossary Fourth of July Deluxe ourinstantwin Casino